Global Customer Symptom Code (GCSC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Symptom | Action |
|---|---|
| Start/Run/Move > Moving > Shift Lever (Manual) > Sticks/Binds | GO to Pinpoint Test N |
| Start/Run/Move > Moving > Engagement Quality > Both (FWD and REV) | GO to Pinpoint Test K |
| Start/Run/Move > Moving > Engagement Quality > Forward | GO to Pinpoint Test D |
| Start/Run/Move > Moving > Engagement Quality > Reverse | GO to Pinpoint Test E |
| Start/Run/Move > Moving > Engagement Quality > Park | GO to Pinpoint Test F |
| Start/Run/Move > Moving > No Engagement > Both (FWD and REV) | GO to Pinpoint Test C |
| Start/Run/Move > Moving > No Engagement > Forward | GO to Pinpoint Test A |
| Start/Run/Move > Moving > No Engagement > Reverse | GO to Pinpoint Test B |
| Start/Run/Move > Moving > Shift Quality Steady State > Always | GO to Pinpoint Test G |
| Start/Run/Move > Moving > Shift Quality Steady State > Always | GO to Pinpoint Test H |
| Start/Run/Move > Moving > Upshift Quality > Always | GO to Pinpoint Test J |
| Start/Run/Move > Moving > Downshift Quality > Always | GO to Pinpoint Test I |
| Start/Run/Move > Moving > Downshift Quality > Always | GO to Pinpoint Test J |
| Start/Run/Move > Fluids > Transmission > Overfill | GO to Pinpoint Test L |
| Start/Run/Move > Fluids > Transmission > Visible Leak | GO to Pinpoint Test L |
| Start/Run/Move > Fluids > Transmission > Contamination | GO to Pinpoint Test L |
| Start/Run/Move > Noise > Moving/Driving > Always | GO to Pinpoint Test M |
| Start/Run/Move > Noise > Moving/Driving > Intermittent | GO to Pinpoint Test M |
| Start/Run/Move > Vibration > Moving/Driving > Always | GO to Pinpoint Test M |
| Start/Run/Move > Vibration > Moving/Driving > Intermittent | GO to Pinpoint Test M |
Pinpoint Tests

PINPOINT TEST A: NO ENGAGEMENT - FORWARD|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST B: NO ENGAGEMENT - REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST C: NO ENGAGEMENT - BOTH FORWARD AND REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST D: ENGAGEMENT QUALITY - FORWARD|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST E: ENGAGEMENT QUALITY - REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST F: ENGAGEMENT QUALITY - BOTH FORWARD AND REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST G: ENGAGEMENT QUALITY - PARK|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST H: UPSHIFT QUALITY - SINGLE GEAR AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST I: DOWNSHIFT QUALITY - SINGLE GEAR AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST J: SHIFT QUALITY - MULTIPLE GEARS AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST K: TORQUE CONVERTER CLUTCH OPERATION|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST L: TRANSMISSION FLUID CONTAMINATED, LEAKING, OVERHEATING|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST M: NOISE, VIBRATION, HARSHNESS|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |

PINPOINT TEST N: OTHER CONCERNS|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
DTC Chart and Pinpoint Tests - 3.5L EcoBoost (272kW/370PS). Diagnosis and Testing
Special Testing Procedures. Diagnosis and TestingSpecial Tool(s) / General Equipment
Wheel Alignment SystemActivation
NOTICE: Suspension fasteners are critical parts that affect the performance of vital components and systems. Failure of these fasteners may result in major service expense. Use the same or equivalent parts if replacement is necessary. Do not use a replacement part of lesser quality or substitute design. Tighten fasteners as specified.
Using alignment equipment and the manufacturer's instructions, measure the rear camber.