Lincoln Navigator Manuals

Lincoln Navigator: Glass, Frames and Mechanisms / Glass, Frames and Mechanisms. Diagnosis and Testing

Lincoln Navigator 2018-2025 Workshop Manual / Body and Paint / Glass, Frames and Mechanisms / Glass, Frames and Mechanisms. Diagnosis and Testing

DTC Chart: Driver Door Module (DDM)

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  DDM DTC Chart


  DTC Description Action
B1087:83 LIN Bus "A": Value of Signal Protection Calculation Incorrect   GO to Pinpoint Test E
B1087:87 LIN Bus "A": Missing Message   GO to Pinpoint Test E
B117C:11 Rear Power Window Up: Circuit Short To Ground   GO to Pinpoint Test G
B117C:12 Rear Power Window Up: Circuit Short To Battery   GO to Pinpoint Test G
B117C:13 Rear Power Window Up: Circuit Open   GO to Pinpoint Test G
B117C:19 Rear Power Window Up: Circuit Current Above Threshold   GO to Pinpoint Test G
B117E:11 Front Power Window Up: Circuit Short To Ground   GO to Pinpoint Test E
B117E:12 Front Power Window Up: Circuit Short To Battery   GO to Pinpoint Test E
B117E:13 Front Power Window Up: Circuit Open   GO to Pinpoint Test E
B117E:19 Front Power Window Up: Circuit Current Above Threshold   GO to Pinpoint Test E
B117F:19 Front Power Window Down: Circuit Current Above Threshold   GO to Pinpoint Test E
B12DC:21 Front Window Motion/Position Sensor: Signal Amplitude < Minimum   GO to Pinpoint Test E
B12DC:31 Front Window Motion/Position Sensor: No Signal   GO to Pinpoint Test E
B12DD:21 Rear Window Motion/Position Sensor: Signal Amplitude < Minimum   GO to Pinpoint Test G
B12DD:31 Rear Window Motion/Position Sensor: No Signal   GO to Pinpoint Test G
B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low   GO to Pinpoint Test G
B13F0:4B Left Rear Power Window Motor: Over Temperature   GO to Pinpoint Test K
B13F1:4B Driver Power Window Motor: Over Temperature   GO to Pinpoint Test K
U2013:23 Switch Pack: Signal Stuck Low   GO to Pinpoint Test E
All other Diagnostic Trouble Codes (DTCs) -  
REFER to: Locks, Latches and Entry Systems (501-14 Handles, Locks, Latches and Entry Systems, Diagnosis and Testing).

DTC Chart: Passenger Door Module (PDM)

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  PDM DTC Chart


  DTC Description Action
B117C:11 Rear Power Window Up: Circuit Short To Ground   GO to Pinpoint Test H
B117C:12 Rear Power Window Up: Circuit Short To Battery   GO to Pinpoint Test H
B117C:13 Rear Power Window Up: Circuit Open   GO to Pinpoint Test H
B117C:19 Rear Power Window Up: Circuit Current Above Threshold   GO to Pinpoint Test H
B117D:19 Rear Power Window Down: Circuit Current Above Threshold   GO to Pinpoint Test H
B117E:11 Front Power Window Up: Circuit Short To Ground   GO to Pinpoint Test F
B117E:12 Front Power Window Up: Circuit Short To Battery   GO to Pinpoint Test F
B117E:13 Front Power Window Up: Circuit Open   GO to Pinpoint Test F
B117E:19 Front Power Window Up: Circuit Current Above Threshold   GO to Pinpoint Test F
B117F:19 Front Power Window Down: Circuit Current Above Threshold   GO to Pinpoint Test F
B12DC:21 Front Window Motion/Position Sensor: Signal Amplitude < Minimum   GO to Pinpoint Test F
B12DC:31 Front Window Motion/Position Sensor: No Signal   GO to Pinpoint Test F
B12DD:21 Rear Window Motion/Position Sensor: Signal Amplitude < Minimum   GO to Pinpoint Test H
B12DD:31 Rear Window Motion/Position Sensor: No Signal   GO to Pinpoint Test H
B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low   GO to Pinpoint Test H
B13E5:23 Passenger Power Window Switch Up: Signal Stuck Low   GO to Pinpoint Test F
B13E6:23 Passenger Power Window Switch Down: Signal Stuck Low   GO to Pinpoint Test F
B13EF:4B Right Rear Power Window Motor: Over Temperature   GO to Pinpoint Test K
B13F2:4B Passenger Power Window Motor: Over Temperature   GO to Pinpoint Test K
All other Diagnostic Trouble Codes (DTCs) -  
REFER to: Locks, Latches and Entry Systems (501-14 Handles, Locks, Latches and Entry Systems, Diagnosis and Testing).

Symptom Chart(s)

Symptom Chart: Glass, Frames and Mechanisms

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Actions
All power windows are inoperative from the driver door window control switch   GO to Pinpoint Test D
Both rear passenger power windows are inoperative   GO to Pinpoint Test D
The LH front power window is inoperative/does not operate correctly   GO to Pinpoint Test E
The RH front power window is inoperative/does not operate correctly   GO to Pinpoint Test F
The LH rear power window is inoperative/does not operate correctly   GO to Pinpoint Test G
The RH rear power window is inoperative/does not operate correctly   GO to Pinpoint Test H
The one-touch up feature is inoperative   GO to Pinpoint Test I
The global open/close function is inoperative   GO to Pinpoint Test J
One or more individual defrost grid wires are inoperative   GO to Pinpoint Test C
The defrost system is inoperative   GO to Pinpoint Test A
The defrost system does not shut off automatically   GO to Pinpoint Test B

Pinpoint Test(s)


PINPOINT TEST A: THE DEFROST SYSTEM IS INOPERATIVE

Refer to Wiring Diagrams Cell 56 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Fuse
  • Wiring, terminals or connectors
  • Rear window defrost grid
  • Rear window glass
  • FCIM
  • BCMC

Visual Inspection and Pre-checks

  • Verify BCMC fuse 50 (40A) is OK.
  • Inspect the rear window defrost grid and electrical connectors for damage.
A1 CHECK THE REAR WINDOW DEFROST GRID TERMINALS FOR DAMAGE
  • Inspect the rear window defrost grid terminals and electrical connectors for damage.

Are the rear window defrost grid terminals OK?
Yes GO to A2
No REPAIR the rear window defrost grid terminal as necessary.
REFER to: Lead Terminal Repair (501-11 Glass, Frames and Mechanisms, General Procedures).

A2 CHECK THE REAR WINDOW DEFROST GRID VOLTAGE
  • Ignition OFF.
  • Disconnect: Rear Window Defrost Grid C402A.
  • Start the engine.
  • Activate the rear window defrost switch.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C402A-1   Ground

Is the voltage greater than 11 volts?
Yes GO to A3
No GO to A4

A3 CHECK THE REAR WINDOW DEFROST GRID GROUND
  • Ignition OFF.
  • Disconnect: Rear Window Defrost Grid C402B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C402B-1   Ground

Is the resistance less than 3 ohms?
Yes INSTALL a new rear window glass.
REFER to: Liftgate Window Glass (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit.

A4 CHECK THE REAR WINDOW DEFROST FUSE
  • Ignition OFF.
  • Inspect the BCMC fuse 50 (40A).

Is the fuse OK?
Yes GO to A5
No REFER to the Wiring Diagrams manual to identify the possible causes of the circuit short.

A5 CHECK THE REAR WINDOW DEFROST SWITCH PID (PARAMETER IDENTIFICATION)
  • Start the engine.

  • Access the  FCIM  and monitor the  CC_SW_R_DEF  PID

  • Monitor the rear window defrost switch PID while pressing and releasing the rear window defrost switch.

Does the PID agree with the rear window defrost switch status?
Yes GO to A6
No If any other climate control system features are also inoperative from the touchscreen, DIAGNOSE the inoperative climate control system.
REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing).
Otherwise, GO to A8

A6 CHECK FOR BCMC (BODY CONTROL MODULE C) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition OFF.
  • Ignition ON.
  • Using a diagnostic scan tool, perform BCMC self-test.

Are any BCMC Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Body Control Module C (BCMC) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
No GO to A7

A7 CHECK THE REAR WINDOW DEFROST OUTPUT CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Disconnect: BCMC C1035B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1035B-31   C402A-1

Is the resistance less than 3 ohms?
Yes GO to A9
No REPAIR the circuit in question.

A8 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the FCIM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connectors and all previously disconnected rear window defrost system connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 4, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

A9 CHECK FOR CORRECT BCMC (BODY CONTROL MODULE C) OPERATION
  • Inspect the BCMC connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out-pins - install new pins as necessary
  • Reconnect the BCMC connectors and all other previously disconnected defrost system connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCMC .
REFER to: Body Control Module C (BCMC) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST B: THE DEFROST SYSTEM DOES NOT SHUT OFF AUTOMATICALLY

Refer to Wiring Diagrams Cell 56 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Wiring, terminals or connectors
  • BCMC
B1 CHECK THE REAR WINDOW DEFROST OUTPUT CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: BCMC C1035B.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1035B-31   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to B2

B2 CHECK FOR CORRECT BCMC (BODY CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Inspect the BCMC connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the BCMC connectors and all other previously disconnected defrost system connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCMC .
REFER to: Body Control Module C (BCMC) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST C: ONE OR MORE INDIVIDUAL DEFROST GRID WIRES ARE INOPERATIVE

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

Defrost grid wires physically damaged can be repaired, REFER to: Heated Window Grid Wire Repair (501-11 Glass, Frames and Mechanisms, General Procedures).
REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Rear window grid
Diagnostic steps are not provided for this symptom or DTC.  REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
PINPOINT TEST D: ALL POWER WINDOWS ARE INOPERATIVE FROM THE DRIVER DOOR WINDOW CONTROL SWITCH

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Driver door window control switch
  • Wiring, terminals or connectors
  • DDM
D1 CHECK FOR DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform DDM self-test.

Are any DDM Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the DDM DTC Chart.
No GO to D2

D2 CHECK FOR CORRECT DRIVER WINDOW OPERATION
  • Inspect the driver door window control switch connector(s).
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out-pins - install new pins as necessary
  • Reconnect the driver door window control switch connector(s). Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST E: THE LH (LEFT-HAND) FRONT POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
DDM B1087:83 LIN Bus 'A': Value Of Signal Protection Calculation Incorrect This DTC sets when the DDM has received invalid data from the driver door window control switch.
DDM B1087:87 LIN Bus 'A': Missing Message This DTC sets when the DDM has lost communication from the driver door window control switch.
DDM B117E:11 Front Power Window Up: Circuit Short To Ground This DTC sets when the DDM detects a general electrical failure in the front window motor or circuit(s).
DDM B117E:12 Front Power Window Up: Circuit Short To Battery This DTC sets when the DDM detects a general electrical failure in the front window motor or circuit(s).
DDM B117E:13 Front Power Window Up: Circuit Open This DTC sets when the DDM detects a general electrical failure in the front window motor or circuit(s).
DDM B117E:19 Front Power Window Up: Circuit Current Above Threshold This DTC sets when the DDM detects a general electrical failure in the front window motor or circuit(s).
DDM B117F:19 Front Power Window Down: Circuit Current Above Threshold This DTC sets when the DDM detects a general electrical failure in the front window motor or circuit(s).
DDM B12DC:21 Front Window Motion/Position Sensor: Signal Amplitude Less Than Minimum This DTC sets when the DDM detects a general electrical failure in the front window motor or circuit(s).
DDM B12DC:31 Front Window Motion/Position Sensor: No Signal This DTC sets when the DDM detects a general electrical failure in the front window motor or circuit(s).
DDM U2013:23 Switch Pack: Signal Stuck Low This DTC sets when the DDM detects the window control switch is active for greater than 60 seconds.

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • Power window motor
  • DDM
E1 CHECK FOR DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a scan tool, perform DDM self-test.

Are any DDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B117E:xx, B117F:19, B12DC:21 or B12DC:31, GO to E3
For DTC B1087:83 or B1087:87, GO to E7
For DTC U2013:23, GO to E2
For all other Diagnostic Trouble Codes (DTCs), REFER to the DDM DTC Chart.
No GO to E2

E2 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH PID (PARAMETER IDENTIFICATION) OPERATION
  • Ignition ON.

  • Access the  DDM  and monitor the  DF_WINDSW_DD  PID

  • Monitor the DDM driver door window control switch PID while pressing and releasing the driver door window control switch in the up and down positions.

Does the PID status agree with the driver door window control switch as it is pressed and released?
Yes GO to E3
No INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).

E3 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: LH Front Power Window Motor C558.
  • Disconnect: DDM C501A.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C558-1   Ground
      C558-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to E4

E4 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C558-1   Ground
      C558-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to E5
No REPAIR the circuit in question.

E5 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C558-1   C501A-14
      C558-2   C501A-13

Are the resistances less than 3 ohms?
Yes GO to E6
No REPAIR the circuit in question.

E6 CHECK THE DDM (DRIVER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: DDM C501A.
  • Ignition ON.
  • Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C558-1   C558-2
  • NOTE: Because the power window motor electrical connector is disconnected, the DDM may only activate the window output for approximately 500 ms then turn off. Activate the driver door window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the driver door window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new LH front power window motor.
REFER to: Front Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to E13

E7 CHECK FOR VOLTAGE TO THE DRIVER WINDOW CONTROL SWITCH
  • Ignition OFF.
  • Disconnect: Driver Door Window Control Switch C535.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C535-1   Ground

Is the voltage greater than 11 volts?
Yes GO to E9
No GO to E8

E8 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH VOLTAGE CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Disconnect: BCM C2280C.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C535-1   C2280C-14

Is the resistance less than 3 ohms?
Yes GO to E12
No REPAIR the circuit.

E9 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH GROUND CIRCUIT
  • Ignition OFF.
  • Disconnect: DDM C501A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C535-4   Ground

Is the resistance less than 3 ohms?
Yes GO to E11
No GO to E10

E10 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH GROUND CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Disconnect: DDM C501A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C535-4   C501A-17

Is the resistance less than 3 ohms?
Yes GO to E13
No REPAIR the circuit.

E11 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Disconnect: DDM C501A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C535-3   C501A-5

Is the resistance less than 3 ohms?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit.

E12 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the BCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCM .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

E13 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the DDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST F: THE RH (RIGHT-HAND) FRONT POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PDM B117E:11 Front Power Window Up: Circuit Short To Ground This DTC sets when the PDM detects a general electrical failure in the front window motor or circuit(s).
PDM B117E:12 Front Power Window Up: Circuit Short To Battery This DTC sets when the PDM detects a general electrical failure in the front window motor or circuit(s).
PDM B117E:13 Front Power Window Up: Circuit Open This DTC sets when the PDM detects a general electrical failure in the front window motor or circuit(s).
PDM B117E:19 Front Power Window Up: Circuit Current Above Threshold This DTC sets when the PDM detects a general electrical failure in the front window motor or circuit(s).
PDM B117F:19 Front Power Window Down: Circuit Current Above Threshold This DTC sets when the PDM detects a general electrical failure in the front window motor or circuit(s).
PDM B12DC:21 Front Window Motion/Position Sensor: Signal Amplitude Less Than Minimum This DTC sets when the PDM detects a general electrical failure in the front window motor or circuit(s).
PDM B12DC:31 Front Window Motion/Position Sensor: No Signal This DTC sets when the PDM detects a general electrical failure in the front window motor or circuit(s).
PDM B13E5:23 Passenger Power Window Switch Up: Signal Stuck Low This DTC sets when the PDM detects the window control switch is stuck in the UP position or a short to ground is present on the UP input circuit for greater than 60 seconds.
PDM B13E6:23 Passenger Power Window Switch Down: Signal Stuck Low This DTC sets when the PDM detects the window control switch is stuck in the DOWN position or a short to ground is present on the DOWN input circuit for greater than 60 seconds.

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • RH front window control switch
  • Power window motor
  • PDM
F1 CHECK FOR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a scan tool, perform PDM self-test.

Are any PDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B117E:xx, B117F:19, B12DC:21 or B12DC:31, GO to F9
For DTC B13E5:23 or B13E6:23, GO to F6
For all other Diagnostic Trouble Codes (DTCs), REFER to the DTC Chart.
No GO to F2

F2 CHECK THE WINDOW OPERATION FROM THE RH (RIGHT-HAND) FRONT DOOR WINDOW CONTROL SWITCH
  • Ignition ON.
  • Attempt to operate the RH front power window from the RH front window control switch.

Does the RH front power window operate correctly from the RH front window control switch?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to F3

F3 CHECK THE WINDOW CONTROL SWITCH
  • Ignition OFF.
  • Disconnect: RH Front Window Control Switch C604.
  • Carry out the RH front window control switch component test.
    Refer to Wiring Diagrams Cell 149 for schematic and connector information.

Did the RH front window control switch pass the component test?
Yes GO to F4
No INSTALL a new RH front window control switch.
REFER to: Passenger Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).

F4 CHECK THE WINDOW CONTROL SWITCH UP/DOWN CIRCUITS
  • Ignition ON.
  • To check downward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C604-3   Ground
  • To check upward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C604-2   Ground

Does the window operate upward and downward when the fused jumper wire is in place?
Yes REMOVE the fused jumper wire. GO to F5
No REMOVE the fused jumper wire. GO to F8

F5 CHECK THE WINDOW CONTROL SWITCH RETURN CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Disconnect: PDM C652A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C604-1   C652A-17

Is the resistance less than 3 ohms?
Yes GO to F13
No REPAIR the circuit.

F6 CHECK THE WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: PDM C652A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652A-8   Ground
      C652A-9   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to F13
No GO to F7

F7 CHECK THE WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND WITH THE WINDOW CONTROL SWITCH DISCONNECTED
  • Disconnect: RH Front Window Control Switch C604.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652A-8   Ground
      C652A-9   Ground

Are the resistances greater than 10,000 ohms?
Yes INSTALL a new RH front window control switch.
REFER to: Passenger Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit in question.

F8 CHECK THE WINDOW CONTROL SWITCH CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Disconnect: PDM C652A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C604-2   C652A-8
      C604-3   C652A-9

Are the resistances less than 3 ohms?
Yes GO to F9
No REPAIR the circuit in question.

F9 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: RH Front Power Window Motor C608.
  • Disconnect: PDM C652A.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C608-1   Ground
      C608-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to F10

F10 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C608-1   Ground
      C608-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to F11
No REPAIR the circuit in question.

F11 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C608-1   C652A-14
      C608-2   C652A-13

Are the resistances less than 3 ohms?
Yes GO to F12
No REPAIR the circuit in question.

F12 CHECK THE PDM (PASSENGER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: PDM C652A.
  • Ignition ON.
  • Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C608-1   C608-2
  • NOTE: Because the power window motor electrical connector is disconnected, the PDM may only activate the window output for approximately 500 ms then turn off. Activate the RH front window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new RH front power window motor.
REFER to: Front Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to F13

F13 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the PDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the PDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new PDM .
REFER to: Passenger Door Module (PDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST G: THE LH (LEFT-HAND) REAR POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
DDM B117C:11 Rear Power Window Up: Circuit Short To Ground This DTC sets when the DDM detects a short to ground in the rear door window regulator motor or circuit(s).
DDM B117C:12 Rear Power Window Up: Circuit Short To Battery This DTC sets when the DDM detects a short to voltage in the rear door window regulator motor or circuit(s).
DDM B117C:13 Rear Power Window Up: Circuit Open This DTC sets when the DDM detects a short to voltage in the rear door window regulator motor or circuit(s).
DDM B117C:19 Rear Power Window Up: Circuit Current Above Threshold This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B12DD:21 Rear Window Motion/Position Sensor: Signal Amplitude Less Than Minimum This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B12DD:31 Rear Window Motion/Position Sensor: No Signal This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low This DTC sets when the DDM detects the LH rear door window control switch is stuck in the UP or DOWN position or a short to ground is present on the UP or DOWN input circuit for greater than 60 seconds.

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • LH rear window control switch
  • Power window motor
  • DDM

Visual Inspection and Pre-checks

  • Verify the lock-out switch is in the UNLOCK position.
G1 CHECK FOR DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform DDM self-test.

Are any DDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B117C:11, B117C:12, B117C:13, B117C:19, B12DD:21 or B12DD:31, GO to G8
For DTC B12E9:23, GO to G5
For all other Diagnostic Trouble Codes (DTCs), REFER to the DDM DTC chart.
No GO to G2

G2 CHECK THE WINDOW OPERATION FROM THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Attempt to operate the LH rear power window from the LH rear door window control switch.

Does the LH rear power window operate correctly from the LH rear door window control switch?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to G3

G3 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect LH Rear Door Window Control Switch C701.
  • Ignition ON.
  • To check downward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C701-3   Ground
  • To check upward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C701-2   Ground

Does the window operate upward and downward when the fused jumper wire is in place?
Yes REMOVE the fused jumper wire. GO to G4
No REMOVE the fused jumper wire. GO to G7

G4 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH GROUND CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C701-1   Ground
      C701-6   Ground

Is the resistance less than 3 ohms?
Yes INSTALL a new LH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit.

G5 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: DDM C501A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C501A-21   Ground
      C501A-22   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to G12
No GO to G6

G6 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND WITH THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH DISCONNECTED
  • Disconnect: LH Rear Door Window Control Switch C701.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C501A-21   Ground
      C501A-22   Ground

Are the resistances greater than 10,000 ohms?
Yes INSTALL a new LH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit in question.

G7 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Disconnect: DDM C501A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C701-3   C501A-22
      C701-2   C501A-21

Are the resistances less than 3 ohms?
Yes GO to G8
No REPAIR the circuit in question.

G8 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: LH Rear Power Window Regulator Motor C726.
  • Disconnect: DDM C501B.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-1   Ground
      C726-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to G9

G9 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-1   Ground
      C726-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to G10
No REPAIR the circuit in question.

G10 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-2   C501B-13
      C726-1   C501B-14

Are the resistances less than 3 ohms?
Yes GO to G11
No REPAIR the circuit in question.

G11 CHECK THE DDM (DRIVER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: DDM C501A and C501B.
  • Ignition ON.
  • Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-1   C726-2
  • NOTE: Because the power window regulator motor electrical connector is disconnected, the DDM may only activate the window output for approximately 500 ms then turn off. Activate the LH rear door window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the LH rear door window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new LH rear power window regulator motor.
REFER to: Rear Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to G12

G12 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the DDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the DDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST H: THE RH (RIGHT-HAND) REAR POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PDM B117C:11 Rear Power Window Up: Circuit Short To Ground This DTC sets when the PDM detects a short to ground in the rear door window regulator motor or circuit(s).
PDM B117C:12 Rear Power Window Up: Circuit Short To Battery This DTC sets when the PDM detects a short to voltage in the rear door window regulator motor or circuit(s).
PDM B117C:13 Rear Power Window Up: Circuit Open This DTC sets when the PDM detects a short to voltage in the rear door window regulator motor or circuit(s).
PDM B117C:19 Rear Power Window Up: Circuit Current Above Threshold This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B117D:19 Rear Power Window Down: Circuit Current Above Threshold This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B12DD:21 Rear Window Motion/Position Sensor: Signal Amplitude Less Than Minimum This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B12DD:31 Rear Window Motion/Position Sensor: No Signal This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low This DTC sets when the PDM detects the RH rear door window control switch is stuck in the UP or DOWN position or a short to ground is present on the UP or DOWN input circuit for greater than 60 seconds.

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • RH rear window control switch
  • Power window motor
  • PDM

Visual Inspection and Pre-checks

  • Verify the lock-out switch is in the UNLOCK position.
H1 CHECK FOR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform PDM self-test.

Are any PDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B117C:11, B117C:12, B117C:13, B117C:19, B117D:19, B12DD:21 or B12DD:31, GO to H8
For DTC B12E9:23, GO to H5
For all other Diagnostic Trouble Codes (DTCs), REFER to the PDM DTC chart.
No GO to H2

H2 CHECK THE WINDOW OPERATION FROM THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Attempt to operate the RH rear power window from the RH rear door window control switch.

Does the RH rear power window operate correctly from the RH rear door window control switch?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to H3

H3 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: RH Rear Door Window Control Switch C855.
  • Ignition ON.
  • To check downward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C855-3   Ground
  • To check upward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C855-2   Ground

Does the window operate upward and downward when the fused jumper wire is in place?
Yes GO to H4
No GO to H7

H4 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH GROUND CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C855-1   Ground
      C855-6   Ground

Is the resistance less than 3 ohms?
Yes INSTALL a new RH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit.

H5 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: PDM C652A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652A-21   Ground
      C652A-22   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to H12
No GO to H6

H6 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND WITH THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH DISCONNECTED
  • Disconnect: RH Rear Door Window Control Switch C855.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652A-21   Ground
      C652A-22   Ground

Are the resistances greater than 10,000 ohms?
Yes INSTALL a new RH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit in question.

H7 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Disconnect: PDM C652B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C855-2   C652A-21
      C855-3   C652A-22

Are the resistances less than 3 ohms?
Yes GO to H8
No REPAIR the circuit in question.

H8 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: RH Rear Power Window Regulator Motor C828.
  • Disconnect: PDM C652B.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C828-1   Ground
      C828-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to H9

H9 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C828-1   Ground
      C828-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to H10
No REPAIR the circuit in question.

H10 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C828-2   C652B-13
      C828-1   C652B-14

Are the resistances less than 3 ohms?
Yes GO to H11
No REPAIR the circuit in question.

H11 CHECK THE PDM (PASSENGER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: PDM C652A and C652B.
  • Ignition ON.
  • Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C828-1   C828-2
  • NOTE: Because the power window regulator motor electrical connector is disconnected, the PDM may only activate the window output for approximately 500 ms then turn off. Activate the RH rear door window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the RH rear door window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new RH rear power window regulator motor.
REFER to: Rear Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to H12

H12 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the PDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new PDM .
REFER to: Passenger Door Module (PDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST I: THE ONE-TOUCH UP FEATURE IS INOPERATIVE

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Power window regulator motor(s) not initialized
  • Driver door window control switch
  • Passenger door window control switch
  • Passenger rear door window control switch
  • DDM
  • PDM
I1 INITIALIZE THE SUSPECT POWER WINDOW
  • Carry out the power door window initialization procedure on the suspect power window(s).
    REFER to: Power Door Window Initialization (501-11 Glass, Frames and Mechanisms, General Procedures).

Is the one-touch up/down feature operating correctly?
Yes The system is operating normally at this time. The window lost initialization.
No If the one-touch up/down feature is inoperative for the LH front window, INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
TEST for normal operation. If the concern is still present, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation). If the one-touch up/down feature is inoperative for any passenger door window using the driver window control switch only, INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation). Otherwise, GO to I2

I2 CHECK THE SUSPECT DOOR WINDOW CONTROL SWITCH
  • Ignition OFF.
  • Carry out the component test on the suspect door window control switch.
    Refer to Wiring Diagrams Cell 149 for schematic and connector information.

Did the door window control switch pass the component test?
Yes For an inoperative RH front or RH rear door window, INSTALL a new PDM .
REFER to: Passenger Door Module (PDM) (419-10 Multifunction Electronic Modules, Removal and Installation). For an inoperative LH rear door window, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No INSTALL a new passenger or rear door window control switch.
REFER to: Passenger Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).

PINPOINT TEST J: THE GLOBAL OPEN/CLOSE FUNCTION IS INOPERATIVE

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • RKE transmitter
  • Door window regulator motor not initialized

Visual Inspection and Pre-checks

  • Verify the global open/close feature is enabled in the message center. Refer to the Owner's Literature.
J1 VERIFY THE RKE (REMOTE KEYLESS ENTRY) LOCK/UNLOCK FUNCTION OPERATES CORRECTLY USING ALL OF THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTERS
  • Verify the RKE lock/unlock function operates correctly using all of the RKE transmitters.

Did the RKE lock/unlock function operate correctly using the RKE transmitters?
Yes INITIALIZE the inoperative door window regulator motor(s).
REFER to: Power Door Window Initialization (501-11 Glass, Frames and Mechanisms, General Procedures).
No DIAGNOSE any inoperative transmitters,
REFER to: Locks, Latches and Entry Systems (501-14 Handles, Locks, Latches and Entry Systems, Diagnosis and Testing).

PINPOINT TEST K: DTC (DIAGNOSTIC TROUBLE CODE) B13F0:4B, B13F1:4B, B13EF:4B, B13F2:4B

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
DDM B13F0:4B Left Rear Power Window Motor: Over Temperature This DTC sets when the DDM calculates the left rear window motor temperature is greater than or equal to 85C.
DDM B13F1:4B Driver Power Window Motor: Over Temperature This DTC sets when the DDM calculates the window motor temperature is greater than or equal to 85C.
PDM B13EF:4B Right Rear Power Window Motor: Over Temperature This DTC sets when the PDM calculates the right rear window motor temperature is greater than or equal to 85C.
PDM B13F2:4B Passenger Power Window Motor: Over Temperature This DTC sets when the PDM calculates the passenger window motor temperature is greater than or equal to 85C.

Possible Sources

  • Ambient temperature sensor concern
  • Binding condition in window seal(s) or window regulator
K1 CHECK THE OUTSIDE AIR TEMPERATURE DISPLAY
  • Ignition ON.
  • Observe the outside air temperature status on the message center and/or touchscreen.

Is the displayed outside air temperature inoperative or incorrect?
Yes DIAGNOSE the inoperative or incorrect ambient temperature concern.
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
REFER to: Instrumentation, Message Center and Warning Chimes - Vehicles With: Head Up Display (HUD) (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
No GO to K2

K2 CLEAR THE DIAGNOSTIC TROUBLE CODES (DTCS) AND RETEST
  • WAIT 10 minutes to allow the window motor to cool.
  • Ignition ON.
  • Using a diagnostic scan tool, CLEAR the DDM or PDM Diagnostic Trouble Codes (DTCs).
  • INITIALIZE the suspect door window regulator motor.
    REFER to: Power Door Window Initialization (501-11 Glass, Frames and Mechanisms, General Procedures).
  • Using a diagnostic scan tool, REPEAT the DDM or PDM self-test.

Is the DTC still present?
Yes INSPECT the window seals, glass runs and window regulator for a binding condition. REPAIR as necessary.
No The system is operating correctly at this time.


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